Refund Policy
Last Updated: 4/24/2025
30-Day Money-Back Guarantee
At Aussie Adaptor, we stand behind our products with a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days for a full refund of the purchase price.
Eligible Products
All Aussie Adaptor products purchased directly from our official website are eligible for our refund policy. Products purchased from third-party retailers are subject to the respective retailer's return policy.
Refund Conditions
To be eligible for a refund, your item must meet the following conditions:
- The return request must be initiated within 30 days of receiving your order.
- The product must be in its original packaging.
- The product must be in its original condition (reasonable wear and tear from testing the product is acceptable).
- You must provide proof of purchase (order number or receipt).
How to Request a Refund
- Contact our support team: Email us at support@aussieadaptor.comwith your order number and the reason for your return.
- Receive return instructions: Our support team will provide you with a return authorization and detailed instructions for returning your product.
- Ship the product back: Send the product back to the provided address. We recommend using a trackable shipping method.
- Receive your refund: Once we receive and inspect the returned item, we'll process your refund. The refund will be issued to the original payment method.
Refund Processing Time
After we receive and inspect your return, we'll process your refund within 5 business days. Depending on your payment provider and bank, it may take an additional 5-10 business days for the refund to appear in your account.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (you received a defective or incorrect item). If the return is due to our error, we will provide a prepaid return shipping label.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We'll arrange for a replacement or refund at no additional cost to you. Depending on your location, we may request photographs of the damaged item before processing your claim.
Warranty Claims
Aussie Adaptor products come with a 2-year warranty against manufacturing defects. Warranty claims are handled separately from our refund policy. Please visit our Support page for more information on warranty coverage and how to submit a warranty claim.
Exceptions
Some items are non-refundable and non-returnable, including:
- Discounted or sale items specifically marked as non-returnable
- Products that have been damaged due to misuse or neglect
- Products with missing parts or accessories
Contact Us
If you have any questions about our refund policy, please contact us at: support@aussieadaptor.com